We have adopted a range of policies and procedures to support us in our quality objectives and help us maintain and improve our level of service.
These include:
Regular gathering and monitoring of customer feedback
A strict corrective and preventative action procedure
A rigorous project monitoring tool for maintaining consistency and compliance
Continuous training and development of employees
Regular quality audits of our internal processes
Measurable quality objectives which reflect our business aims
Management review of audit results, client feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
The Chief Operating Officer and the Quality Manager(s) have ultimate responsibility for the implementation and observation of the QMS, but we take steps to ensure that all employees understand their responsibilities within the course of carrying out their work to ensure that a commitment to Quality is consistently applied across the entire company.
Wayne Reakes, Chief Operating Officer